Cysum Speedy E-Bike

Processing and Shipping Time:

Your order will be processed within 12 hours once you placed it, and will be sent out within 1-3 business days (Depending on the warehouse operation time). delivery to the address will then depend on location and courier.

Shipping Fees and Taxes:

 transportation costs are fully covered by Cysum ebikes, the customer is responsible for paying customs duties in accordance with local laws (Please note: There are usually no tariffs in most regions). After you place an order, you only need to wait for the goods to arrive.

For any upcoming problems, please contact our customer service for the solution in advance. Please provide the correct and accurate shipping address and information to avoid any changes. Any charges incurred by us rerouting a shipment or making an address correction will be the responsibility of the customer. We will make every attempt to contact the customer in advance to avoid additional shipping charges when possible.

We will be fully responsible for the delay and damage of the products during delivery. All orders are received with the consignee's signature to avoid theft, loss, or damage. If a package is lost or stolen, please contact us for a solution.

If your payment is processed by PayPal, please note that we only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to.

cancel order:

We accept order cancellation before the product is shipped or produced. You will get a full refund once the cancellation process is complete. Order cannot be cancelled after it is shipped.

Returns (If Applicable):

We accept the return of products. Customers have the right to apply for a return within 30 days after delivery of the product. We will provide customers with relevant instructions after receiving their requests. If the return request is non-quality issues but the emotional decision such as "I don't like", "I don't want", "I changed my mind" etc. Customers will take full responsibility for the cost of return shipping and any other possible cost that might appear. Please consider all risks before making a decision. Money will be refunded to the original account based on the payment method. Kindly notice that the original shipping and handling charges are not refundable.

How To Operate?

Before returning your product for warranty or refund, please contact customer@cysum.com

To process your request, please provide the following information:

Your order number;

Your name;

Your address and telephone number; and please specify that your order was processed through Pedal Pioneer.

Refunds (If Applicable):

Once the returned product is received and inspected. Customers will receive an email of the approval or rejection of the refund. Once approved, the refund will be processed, and the amount of credit will automatically be applied to the credit card or original method of payment in a few days. Late Or Missing Refunds (If Applicable)

After the refund is approved, we will contact you by email. the refund will be automatically returned to your original payment account, if you haven't received it yet, please check your account again, or confirm with your credit card company. Normally, It takes some processing time before a refund appears on the statement. If you've done all the steps and still have not received your refund, please contact us at info@pedalpioneer.com